September 1, 2011

Attention Sellers: The new eBay Seller Protection rules are now in effect!

Yesterday eBay announced the start of its new eBay Seller Protection rules.  Here's the blurb from the Announcements section of the eBay website:

"We know you want to do right by your customers—that’s why eBay always encourages buyers to contact the seller before filing a Buyer Protection case. Starting today, if a buyer doesn’t contact you before opening an eBay Buyer Protection case, and you act quickly to resolve it, the case won’t be included in your performance rating.

As always, any case that is escalated and found in your favor will not affect your performance rating." - Todd Lutwak, Vice President, Seller Experience

Good to know!